In order to ensure the safety of your pets and our other guests, we require that all guests adhere to the following Policies and Procedures:
Evaluation: Your dog must complete a one-time assessment with a staff member to ensure that your dog's temperament is a good fit with our other canine guests (safety is our top priority, and aggressive or unfriendly behaviour can be dangerous for both dogs and staff members alike).
Assessments must be scheduled with us in advance. The test will take about 20 minutes.
Please note that we MUST have proof of current vaccinations in order to conduct the temperament test with your dog.
Forms: An Application Form must be completed together with the Owner’s Contract form prior to any dog attending the Wizard of Paws Day Stay Dog Creche. PLEASE NOTE that returning an information sheet does not guarantee a day stay
place for your dog, it only tells us of your interest. You will be notified in writing, when an assessment place is available.
Application & Records: All dogs must have a complete, up-to-date and approved Application form, Interview/Evaluation assessment notes on file at all times.
Puppies must be a minimum of 12 weeks of age in order to be admitted.
Getting started: If a place is not available for your preferred starting date, your dog's name may remain on the waiting list. You may also be offered an earlier start date if a suitable set of sessions become available.
Behaviour: All dogs must be non-aggressive, non-food or toy protective and not excessively shy or fearful. Owners will certify their dogs have not harmed or shown any aggressive or threatening behaviour towards any person or any other dogs. Please remember that your pet will be spending time with other pets and the safety and health of the pack is our main concern.
Drop-Off/Pick-Up: Owner must provide written authorisation to allow anyone else to pick up their dog, and people who are authorised by you will be required to provide your password for your dog to ensure the safety of your dog.
Drop-off & pick-up of your pet must occur during our open-to-the-public hours posted on our website – Please no early drop-offs or late pick-ups. Dogs not picked up by closing time will incur late fees. £10 for every 15 minutes
Outings: all dogs will be taken out with Wizard of Paws premises for toileting and exercise whilst staying with us using a lead of our choice. If you do not wish your dog off lead please advise us in writing.
Nametags & Collars: All dogs must be wearing a flat collar with a name tag and must be on a lead upon entry. No metal, pinch, choke, beaded or studded collars allowed.
What to Bring: For daycare, please bring any food or treats that you would like your dog to be fed throughout the day. Unless we specifically request otherwise, your dog should not bring any of their own food or water dishes, toys, towels and bedding as we supply them. We carry a wide range of toys and equipment at Wizard of Paws Day Stay Dog Creche. If they do bring such items with them we accept no responsibility for any loss or damage to those items which occurs whilst at Wizard of Paws Day Stay Dog Creche
Feeding: If you would like your dog to be fed during their stay, we request that you bring their regular food to avoid causing possible digestive issues (diarrhea, etc). We ask that your dog's food be provided in an airtight container and be labeled with your Dog's name and any special feeding instructions (feeding time, adding water, elevating food,etc.). If you forget to bring your dog's food or you don't bring enough for their stay, we will gladly provide the same or equivalent food and keep the remainder of the food bag for you to purchase. Also, we may provide our guests with small treats throughout the day – please let us know on the Application if you do not want your dog to have any particular treats.
Health: All dogs must be clean and in good health, and must not have fleas (we insist that your dog receive some form of regular topical flea treatment plan - please consult your veterinarian for more information about flea treatment options). Owners will certify that their dogs are in good health. Illness: Please advise of any illness prior to attempting to drop off your dog – please be particularly vigilant for any signs of your dog coughing. Any animal with a contagious illness cannot be accepted at the Wizard of Paws Day Stay Dog Creche and should this illness develop while they are attending the Wizard of Paws Day Stay Dog Creche, we will contact you and either take them directly to your vet or alternatively deliver them home immediately. Any dog with diarrhoea will be removed from daycare and will not be able to socialise with the other dogs until this problem has been resolved.
Vet Trips: All vet bills incurred from treating your animal are your responsibility regardless of how the injury was sustained. We will take your dog to the vet at your request or in the case of emergency and charge a round trip fee.
Accident / incident and Injury: We will treat all minor injuries and report back to you. Any major injuries will be taken directly to a vet and you will be informed using the emergency contact number supplied.
Medication: Providing we have written approval on a medical consent form, we are happy to give oral or topical medication to your dog, but require the following: all medications must be in their original container and must include your dog's name, the name and strength of the medication, and directions including dosage, number of times per day, how it is to be given, illness to be treated, areas to be treated,
etc. Any dog with special needs may incur additional charges.
Spay/Neuter: All dogs over 6 months of age must be spayed or neutered in order to socialise with the other dogs in daycare. Puppies younger than 6 months may be intact.
Vaccination Policy: All canine guests must have up-to-date vaccinations. Owners must submit written proof of current DHPP (Distemper, Hepatitis, Parainfluenza and Parvovirus) and Bordetella (kennel cough) prior to becoming part of the pack. Please provide us with a copy of your dog's vaccination records, It is the ongoing responsibility of the owner to provide verification that vaccinations are current
Not Happy: if you have any complaints regarding the services we provide to you, please contact the Wizard of Paws Day Stay Dog Creche manager
Snap shots: from time to time we may have photographs taken of the dogs who attend Wizard of Paws Day Stay Dog Creche. These photographs may be used for promotional purposes. If you do not wish your dog to be included in these photographs, you should write and inform the Wizard of Paws Day Stay Dog Creche manager
Legal Stuff: Our Policies, Procedures, Services and Rates may change from time to time and we will attempt to notify you of these changes. Any changes to contract will be notified in writing, We reserve the right to refuse service to anyone at our sole discretion.
Risks: Owners understand that supervised off-lead socialisation and interaction between our guests is expected in our arena. Owners also acknowledge that dogs are unpredictable in behaviour, and are aware of the risks involved in such play, and assume all risks.
Safety Issues: In order to maintain a safe play environment for the dogs, any dog that misbehaves will be given a time-out from the daycare arena.
Reservations & Termination Policy:
See Owner’s Contract
See Owner’s Contract
See Owner’s Contract